Shipping & Delivery Policy

At AARUVA, we want your order to reach you as fresh and as quickly as possible. Below is everything you need to know about how we pack, ship, and deliver your pickles and snacks.

1. Order Processing Time

All AARUVA products are prepared and packed fresh in small batches. Once your order is confirmed and payment is received:

  • Standard Orders: Processed and dispatched within 1–3 business days
  • Bulk/Wholesale Orders: Processing time may extend to 3–5 business days depending on the order size
  • Orders placed on Sundays or public holidays are processed on the next working day

You will receive a WhatsApp message or email notification once your order has been dispatched, along with a tracking number where applicable.

2. Delivery Timelines

Estimated delivery times from the date of dispatch:

Domestic (India)

  • Metro Cities (Hyderabad, Bangalore, Chennai, Mumbai, Delhi, Kolkata): 2–4 business days
  • Tier 2 & Tier 3 Cities: 3–6 business days
  • Remote / Rural Areas: 5–10 business days

International Shipping

  • USA, UK, Canada, Australia: 10–20 business days
  • UAE, Singapore, Malaysia: 7–14 business days
  • Other Countries: Please contact us before ordering for estimated timelines

Please note: These timelines are estimates. Actual delivery may vary due to courier delays, customs processing, weather conditions, or public holidays.

3. Shipping Charges

Domestic Shipping (India)

  • Free Shipping on orders above INR [X] (threshold to be set by brand)
  • Flat shipping charge of INR [X] for orders below the free shipping threshold
  • Additional charges may apply for remote or difficult-to-access pin codes

International Shipping

  • International shipping charges are calculated based on destination country, weight, and package dimensions
  • Shipping cost will be displayed at checkout before payment is confirmed
  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer

4. Packaging

AARUVA takes packaging seriously — not just for presentation, but for safety and freshness.

  • All pickles are packed in food-grade, airtight, tamper-proof glass or PET jars
  • Snack products are sealed in food-grade moisture-resistant pouches
  • Outer boxes are sturdy, bubble-wrapped, and labelled clearly for safe transit
  • Export orders are packed in double-walled cartons with additional cushioning and waterproofing
  • All products carry batch numbers, manufacturing dates, expiry dates, and ingredient lists

5. Courier Partners

We work with trusted courier and logistics partners for domestic and international deliveries. Our primary partners include:

  • Domestic: [Partner 1], [Partner 2], India Post (for remote areas)
  • International: FedEx, DHL, Aramex, or equivalent reliable carriers

Once your order is dispatched, a tracking ID will be shared with you. You can use this to track your shipment directly on the courier partner’s website.

6. Tracking Your Order

  • A tracking number will be sent to your registered email or WhatsApp number once your order is dispatched
  • You can track your shipment on the courier partner’s official website using the tracking number
  • For any tracking issues, please contact us at hello@aaroma.in or WhatsApp us

7. Delivery Attempts & Failed Deliveries

  • Our courier partner will make up to 2–3 delivery attempts if the customer is unavailable
  • After failed delivery attempts, the order may be held at the nearest courier hub for pickup
  • If the order is returned to us due to an incorrect address or repeated failed delivery, re-shipping charges will apply
  • Please ensure your delivery address and contact number are accurate when placing your order

8. Damaged or Lost Shipments

While we pack every order with the utmost care, transit damage can occasionally occur. Here is what to do:

  1. Inspect your package at the time of delivery — if it appears visibly damaged, note it with the delivery person
  2. Take clear photographs of the damaged packaging and product
  3. Contact us within 48 hours of delivery via WhatsApp (+91 XXXXXXXXXX) or email (hello@aaroma.in)
  4. We will arrange for a replacement or refund based on the situation

For shipments that are lost in transit, we will raise a claim with the courier partner and arrange a replacement or full refund once the claim is verified.

9. International Customs & Duties

For international orders, please be aware of the following:

  • Customs duties, import taxes, and local levies vary by country and are the sole responsibility of the customer
  • AARUVA is not responsible for any delays caused by customs clearance procedures
  • All product labels comply with Indian food export regulations and include required declarations
  • We recommend checking your country’s import regulations for food items before placing an international order

10. Non-Deliverable Zones

There are certain pin codes or regions within India and internationally where delivery may not be possible through our standard partners. If your location falls in such an area:

  • We will notify you promptly after your order is placed
  • You will be offered a full refund or the option to provide an alternative delivery address